Job Description · Troubleshoot all matters escalated from Level 1 and other departments.· Troubleshoot software issues and teletrac units using necessary tools and resources. · Update and manage queue to comply with Service Level Agreement.· When necessary, escalate to proper department and conduct close follow up.· Schedule vehicle service appointments as needed.· Answer and resolve White Glove inbound calls.· Create cases for Specialist IPM when a resolution can not be reached during the White Glove call.· Research and provide Root Cause Analysis feedback to Manager when needed.· Other duties as assigned. Qualifications:Minimum of 2 yrs prior help desk experience. Excellent verbal and written communications skills Ability to plan, organize, and prioritize Advance Knowledge of PC Hardware/Software installation and maintenance. Advance knowledge of Teletrac® troubleshooting tools. Excellent customer service skills. Wireless, GPS, Fleet industry knowledge a plus APPLY HERE: https://home2.eease.adp.com/recruit/?id=3332612 Location: Garden Grove, CA Compensation: $18 hourly- full time/full benefitsPrincipals only. Recruiters, please don't contact this job poster.Please do not contact job poster about other services, products or commercial interests.