Digital Content/Help Desk Specialist with benefits (Lake Forest, CA)
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***Candidates must respond to questions posted at bottom of this positing, when submitting their resumes for consideration. Fusion of Ideas is seeking a full-time Digital Content/Help Desk Specialist. The selected candidate's job duties will include digitally loading of iPad, iPods, iPhones and other electronic devices via Mac OS X and Windows 8. Position will also involve taking tech support calls for our Help Desk service for trouble shooting iOS and the content we load on the devices. We're looking for serious candidates who want to build a long-term career.About the Position:The candidate must be able to work in a time sensitive environment and be able to work under pressure without making errors. A positive attitude and the ability to take direction and work in a team environment are a must.Requirements:A minimum of one-year experience in iOS/Apple device related setup/trainingA minimum of one-year experience customer service (non sales)Mac OS X and Windows 7/8 full understanding REQUIREDiTunes and iPhone Config Tool experienceExcellent attention to detail, and organizationAbility to multitask/strong time managementFocus under pressurePatience and a good attitudeGreat communication skills with others on the teamOrganizational and interpersonal skillsHelpful skills:Experience in Apple Retail type environment, or experience in iOS/Apple device setup for customersExperience in Customer or Tech SupportGreat attitude Schedule Monday through Friday 8:00am-5:00pm schedule with some overtime required. A few Saturdays during busy times may be required.Medical benefits are availableVacation benefits are availablePay:$14-15 an hour or DOE (Determined On Experience) *Please no calls or emails from temp or staffing agencies as we have our own in-house Human Resources.If you have an interest in joining our team, we'd love to hear from you. We will only be considering candidates who answer the following three questions in the body of their email and attach a resume. 1. Please tell us about any past tech support experience you might have and what responsibilities you held.2. What types of machines have you worked with before and what systems or programs did you use to operate them? 3. What would set you apart from other candidates? About Fusion of Ideas:Located in the heart of Southern California in Lake Forest where the 5 and 405 freeways meet, Fusion of Ideas is an innovative company in the tech and marketing industries. Visit www.fusionofideas.com for more information. Location: Lake Forest, CA Compensation: $14-15 an hour or DOE (Determined On Experience)Principals only. Recruiters, please don't contact this job poster.Please do not contact job poster about other services, products or commercial interests.