Job Summary: Maintains help desk for users on a wide variety of technical hardware and software issues; ensures a quick response and timely resolution on all inquiries; troubleshoots complex hardware and software specific problems on the phone or on location and refers issues to appropriate Information System staff members as needed; maintains an accurate log of all support calls and the resulting course of action; prepares various reports and statistics on support requests; instructs users on software and computer utilization, IS standards, best practices, and department procedures; organizes and conducts training classes as needed on a variety of internet, software, and hardware applications.Deploys and configures basic software applications on workstations, scanners, printers, PDAs, and a variety of other computerized devices; deploys pre-configured software on highly complex applications; receives training in developing and configuring the parameters and deployment strategies of more complex software applications; maintains the inventory of software assets used by the City; detects and eliminates system viruses, spyware, and other malware; performs backups of file systems; may perform basic programming in the course of duties including writing and maintaining system queries; assists determining need for, evaluating, selecting, installing, and replacing a variety of hardware including CD ROM drives, modems, printers, projectors, computer cards, and other peripherals; assists with the use of miscellaneous items such as KVM switches, cables, scanners, plotters, and so forth; receives training on basic server installation and setup activities; maintains life cycle of hardware and software including maintaining an accurate inventory, facilitating manufacturer warranties, and analyzing replacement needs; coordinates with vendors on pricing, ordering, and delivery of equipment or materials; assist other staff and performs other related duties as needed.Requirements: Degree in related field AND two (2) years of computer operation and system support or an equivalent combination of job related education, training and/or experience.Considerable knowledge of the principles and practices of computer operations, networking, communications, and basic programming; application software, operating systems, components, and associated peripherals; browser-based software; related laws, codes, rules and regulations governing computer functions; policies and procedures established for the work system; functions and terminology common to the work; basic English composition, spelling, and grammar. Skill in: tracking and responding to user requests in a timely and effective manner; identifying and resolving technical issues; communicating technical ideas in a clear and concise manner to individuals with a wide range of technical knowledge or ability, both verbally and in writing; evaluating programs and procedures. Ability to: perform work with speed and accuracy; exercise independent judgment while evaluating situations and in making determinations; organize assigned work and develop effective work methods; prepare clear, concise, and accurate reports; perform duties in a manner that demonstrates respect, integrity, courtesy, and kindness towards fellow workers, customers, and the general public.How to Apply: A complete list of essential functions and minimum requirements of the position may be obtained from Lehi City Human Resources. Lehi City will provide reasonable accommodations for any applicant during the examination and selection process. If you have special needs, please call 801-768-7100, ext. 2265. For required City application, contact Lehi City Human Resources, 153 North 100 East, Lehi, UT 84043 or download application and job description at www.lehi-ut.gov. Lehi City is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, gender, religion, age or disability. Location: Lehi, Utah Compensation: $18.51-25.91/hour, Grade 13, depending on qualificationsPrincipals only. Recruiters, please don't contact this job poster.Please do not contact job poster about other services, products or commercial interests.