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Technical Lead (Henderson) Ad id: 1607131765275475 |  Views: 80

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Technical LeadProfessional Settlement Services is in need of an experienced technical lead to provide support to 25 internal employees for a wide range of hardware and software technology issues and requests. Our company is heavily dependent upon our computers, scheduling system, email and phones as we service a high volume of phone calls and emails each day. Skills Needed:Excellent troubleshooting skills to isolate and diagnose common hardware/software problemsJob requires interaction with customers, company managers and 25 internal employeesApplicant must be self-motivated and dependable as this is an independent position. This position does not working in a tech team. We need someone confident in their skills to be able to handle the workload and communicating with our employees regarding issues and completion timesAbility to pay close attention to detail while performing technically detailed tasksAble to provide detailed technical reports as requested in a strict deadlineAccept responsibility/ownership for all assigned from creation to resolution within predefined time limitsMust be well organized and have excellent communication and documentation skills Must be able to adapt to changes quickly and handle multiple tasks at onceMust be dependable, punctual and available to work any shift including nights and/or weekendsTroubleshoot and resolve trouble tickets related to issues with hardware, software, VOIP phones, and our in house serverVerify with the user that the issue has been resolved and ticket has been completedCommunicate plan, progress, and issues in a timely mannerNeeds to be able to handle setting up new employee computers with multiple email accounts, our scheduling system, fax lines, etc.Must have two years on the job tech experience.Hours: 7:00am to 3:00pm Monday-Friday. Must be available before and after working hours/weekends if issues arise. We are located in Henderson. Our company has been in business 11 years. If interested please email resume for consideration. Location: Henderson Compensation: $16.00-$23.00Principals only. Recruiters, please don't contact this job poster.Please do not contact job poster about other services, products or commercial interests.

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