Desktop Systems Technician (1-4 month contract) (Carlsbad)
Ad id: 707130224041446 | Views: 102
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DescriptionThe Desktop Systems Technician (contract) is expected to provide tier 2 IT support to the TMaG U.S. and International user community. This position will receive escalated issues from IT Service Desk staff and be required to work with other groups within the IT department to provide problem resolution. This position will report to the Desktop Systems Supervisor and work closely with the Infrastructure Services team, Service Desk team, other IT management, and departmental management to determine and provide optimal support delivery.Technical skills:• Advanced knowledge of end user PC based hardware & Windows Operating Systems XP/7• Advanced knowledge of Windows applications (specifically MS Office Suite 2003/2007/2010)• Intermediate to advanced knowledge of Mac OS (10.x) and iOS in a corporate environment• Intermediate to advanced knowledge of Mac applications (MS Office Suite 2011, Adobe CS5)• Intermediate to advanced knowledge of Ethernet, networking, and cabling.• Intermediate to advanced knowledge of print drivers, print servers and multi-function printer maintenance• Intermediate to advanced knowledge of Active Directory hierarchy, user account creation and modification• Intermediate knowledge of mobile device management, and iOS application deployment• Ability to use remote administration tools to identify and troubleshoot user issues. • Knowledge of help desk ticketing systems and ITSMSoft skills:• Proven communication skills, technical writing & wire frame documentation• Ability to manage time and prioritize work effectively in order to complete tasks in a timely manner• Ability to work with a variety of organizational departments to determine support needs and provide proper support delivery.*Performs other related duties and assignments as requiredDesired experience/training/education:• 3-5 years related experience.• Bachelor's degree in a technical discipline or equivalent IT based experience.• Certification or equivalent experience a plus.• MCITP, MCP, ACSP (Apple) or equivalent knowledge of Windows and Mac operating systems and networking environment.• Ability to work independently and within a team environment. The above Essential Duties & Responsibilities list includes those duties and responsibilities for which the position exists and which must be satisfactorily performed in order to be successful in the position. However the job description is not intended to be an all inclusive listing of work requirements.Please click this link to apply:http://pai.catchthebest.com/apply/dc1f/f3ef Location: Carlsbad Compensation: $16 hourlyPrincipals only. Recruiters, please don't contact this job poster.Please do not contact job poster about other services, products or commercial interests.