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Level 1 Help Desk Specialist (Kearny Mesa) Ad id: 1707131376057670 |  Views: 136

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Job descriptionJOB PURPOSE:Implement, support and monitor the overall technical infrastructure. Rresolve end-user requests, install, diagnose, repair and maintain all hardware and software applications. to ensure optimal system performance.ESSENTIAL DUTIES AND RESPONSIBILITIES:1. Provide best-in-class technical support for global employees, enterprise systems includes web based systems, desktops, laptops, tablets and mobile devices as a first level tier customer service rep.; escalate other technical issues to next level analyst. 2. Install appropriate upgrades, patches, drivers, etc., including training and support for web and mobile based enterprise systems 3. Identify and learn appropriate software and hardware used and supported by the organization ensuring license compliance and documentation. 4. Partner with Technical Support Manager in identifying new processes and stream-lining existing processes or procedures. 5. Performance advanced troubleshooting and remediation; participate in root-cause analysis of technical issues. 6. Participate and adhere to safety policies and practices, including company procedures and guidelines. 7. Perform other related duties as assigned or required.PHYSICAL, MENTAL AND ENVIRONMENTAL CRITERIA:Retain and comprehend information in order to: receive and follow instructions, read, interpret, compare and analyze data; research information in order to resolve problems: identify issues requiring further attention, make corrections and/or make recommendations, then take preventive actions; process facts and apply judgments; communicate with others to provide or obtain information. Demonstrate the adaptability and flexibility to changing priorities, deadlines, demands and assignments while maintaining cohesive and harmonious relationships. Establish and maintain collaborative working relationships with others related to learning, problem solving back-up support and other related team functions; continuous telephone or face-to-fade communication; position also requires the repetitive use of hands and keyboarding. The working environment is primarily in an office setting.MINIMUM JOB QUALIFICATIONS: (The following qualifications can be acquired and demonstrated through experience, education and/or vocational training as noted or as appropriate.)1. Work Experience/Education: Three (3) years of related experience in using the latest Windows operating systems; working knowledge of Active Directory ; Microsoft Exchange Server Systems Manager administration and troubleshooting; solid knowledge of TCPIP, DNS, DHCP and LAN Center Customer Service or help desk experience; Bachelor's in Degree in, Information Technology or related field, preferred. 2. Customer Service and Training skills: ability to focus on customer needs and expectations as well as train end-user in the software or issue at hand; ability to use positive language to increase customer service satisfaction; ability to speak with a diverse group of staff, vendors, etc. globally; 3. Communication skills: ability to receive messages by telephone, in person, electronically and in writing; ask questions and rephrase statements to clarify meaning; ability to read and comprehend complex instructions; communicate across organizational levels; ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations; ability to write routine reports and correspondence; ability to speak effectively before customers or employees; ability to communicate with quality, integrity and respect in a way that inspires others and encourages innovation and possibilities; 4. Intrapersonal/Interpersonal skills: ability to intuitively understand the needs of brand client and translate insights into action with cross-functional team partners; solid networking skills; 5. Analytical skills: ability to deal with problems involving several concrete variables in standardized situations; ability to review and compare data to identify inconsistencies and determine priorities; 6. Math skills: ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio and percent; ability to create and use sophisticated financial modeling; 7. Computer skills: advanced knowledge of networked environment using a Windows and/or Windows like interface; intermediate to advanced level of office suite such as Outlook, Word, Excel and Power Point; ability to use Enterprise-wide information systems; exposure to software applications, a must; 8. Time Management & Organizational skills: flexibility and adaptability to changing priorities and assignments; ability to maintain confidentiality; 9. Excellence Behaviors: remain engaged, proactive and positive even in tough circumstances; own assignments and be fully accountable for their success; align actions, behaviors and conversations to what matters most; bring out the best in others and recognize the value in every person's contributions; ability to work independently being proactive to resolve work issues or notify supervisor of resources needed; ability to coordinate with other employees and as part of a team.Please apply here only:http://pai.catchthebest.com/apply/de40/2138 Location: Kearny Mesa Compensation: 14 hourlyPrincipals only. Recruiters, please don't contact this job poster.Please do not contact job poster about other services, products or commercial interests.

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